Plugin Support

Need Help With One of Our WordPress Plugins?

If you are having trouble with installation, license activation, updates, settings, preview links, compatibility, or plugin behavior, submit the support form below and our team will review your request.

Check these Items First Before You Submit a Support Request

Before contacting support, please take a moment to check the following:

make sure the plugin is installed and activated
confirm your license key is connected
clear your browser cache and website cache
temporarily disable caching or CDN services if you suspect they are interfering
review the plugin User Manual
test the issue again and note the exact steps that caused it

These steps can often resolve common issues and also help us troubleshoot more quickly if support is still needed.

To Help Us Resolve Your Issue Faster

Please provide as much detail as possible in the form below.

Support requests are easier to resolve when you include:

the plugin name
your website URL
your license key
the plugin version
a short summary of the problem
a clear description of what happened
the exact steps needed to reproduce the issue
screenshots, if helpful

The more specific your request is, the easier it is for us to understand the issue and point you to a fix.

Important

Please do not send WordPress login credentials through this form unless requested by support.

If secure access to your website is needed, we will let you know how to provide it safely.

Response Expectations

We review support submissions in the order they are received. We only provide support during business hours, M-F 9am-5pm Eastern Time

Requests that include complete technical details, screenshots, and reproduction steps can usually be answered faster than requests with limited information.

Submit Your Request

Complete the support form below and we’ll take a look.

Plugin Support Form

Phone

This field is for validation purposes and should be left unchanged.

Name(Required)

First Last

Email(Required)

Which product do you need help with?(Required)

Annotation Notes plugin

What type of request is this?

Account Access

Billing

Technical issue

Other

Website using plugin(Required)

Provide the website this plugin is currently used on.

plugin version number(Required)

The version number can be found on the backend admin plugin page.

Plugin License Key(Required)

The plugin's license key can be found on the licensing admin page. (Follow: log into WordPress>Annotation Preview>Licensing)

Subject(Required)

Please enter a short subject line for your ticket.

Question / Issue(Required)

How can we help? Please describe the issue in detail with the exact steps on how to repeat the issue. Provide errors, descriptions of unexpected behavior, upload screenshots using the following attachment field.

Attachments

Include any screenshots, logs, or documents that may help our support team resolve your request faster.

Max. file size: 5 MB.